Refund Policy

1. Overview

YOLO TOPUP processes mobile airtime top-ups in real time. Because airtime is delivered instantly to the recipient's phone, all sales are generally final once a top-up has been successfully delivered. However, we are committed to making things right when something goes wrong on our end.

2. When you are eligible for a refund

You may be eligible for a full refund in the following situations:

• Your payment was charged but the airtime was never delivered to the recipient's phone.
• A technical error on our platform or with our airtime provider caused the top-up to fail.
• You were charged more than the amount shown at checkout due to a billing error.
• A duplicate charge occurred for the same transaction.

3. When refunds are not issued

Refunds will not be issued in the following circumstances:

• The airtime was successfully delivered to the phone number you provided.
• You entered an incorrect phone number and the top-up was delivered to that number.
• The recipient's phone carrier accepted the top-up but the recipient claims not to have received it — please contact the carrier directly in this case.
• You changed your mind after a successful delivery.
• The top-up was purchased using a promotional or discounted rate.

4. How to request a refund

To request a refund, please contact our support team within 7 days of the transaction date. Include the following in your request:

• Your YOLO TOPUP account email address.
• The transaction ID (found in your dashboard under Transaction History).
• A brief description of the issue.

You can reach us via the Contact page or by emailing [email protected].

5. Refund processing time

Once a refund is approved, it will be issued to your original payment method within 5–10 business days, depending on your card issuer or bank. You will receive an email confirmation when the refund has been processed.

6. Chargebacks

If you initiate a chargeback with your bank or card issuer before contacting us, we may be unable to process a direct refund. We encourage you to reach out to our support team first — we resolve eligible issues quickly and without the delays a chargeback process typically involves.

7. Changes to this policy

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of YOLO TOPUP after any changes constitutes your acceptance of the updated policy.

8. Contact us

Questions about this policy? Contact us at [email protected] or visit our Contact page.